Contact Us
Have a question about your financial aid? We are here to help. Whether you need a quick answer or have a more complex situation to discuss, there are several ways to reach us. Please read through the options below so we can get you to the right person as quickly as possible.
Please use your SWC email address for all financial aid communications. To protect your personal information, we cannot discuss your file via personal email accounts. Please allow 2 to 3 business days for a response.
We cannot discuss a student's file with parents or anyone else without a signed Financial Aid Consent to Release Information Form on file. This form must be completed each academic year and is available on the Forms page.
Financial Aid Office Hours
| Monday to Thursday | 7:00 a.m. to 6:00 p.m. |
|---|---|
| Friday | Closed |
| Saturday and Sunday | Closed |
| Legal & Campus Holidays | Closed |
Virtual Chat
Have a quick question? Our Financial Aid Virtual Chat Lobby is open every Friday from 9:00 am to 1:00 pm. A Financial Aid team member is available to help you in real time.
For more complex questions, please email the appropriate Financial Aid specialist directly using the contact table below.
In-Person: Walk-Ins Welcome
Financial Aid staff are available at our front counter during office hours. We are no longer accepting appointments. Walk-ins are welcome.
Phone and Fax
- Main Number: (619) 482-6357
- Fax: (619) 482-6444 (our fax server receives faxes digitally and is checked regularly)
Contact the Right Person
For faster service, email the specialist who handles your specific question directly. Please use your SWC email address only.
| Topic | Contact | |
|---|---|---|
| General Questions, Award Status & Verification | Financial Aid processing takes up to 6 to 8 weeks during peak periods, which are the first 4-6 weeks of each term. Before emailing, log in to MySWC and check your My Financial Aid account for missing documents and status updates. If no documents are listed, no action is needed. You will receive email update to your SWC account. | financialaid@swccd.edu |
| BankMobile Disbursements | For questions about when and how your financial aid refund will be delivered. Before reaching out, check the Disbursement Schedules page for estimated payment dates. | financialaid@swccd.edu |
| Fee Waivers (CCPG and SWC Promise Grant) | For questions about your California College Promise Grant or SWC Promise Grant fee waiver status, eligibility, or appeal. Applies to both FAFSA and Dream Act applicants. | Debbie Cervantes |
| Cal Grant and SSCG | For questions about your Cal Grant award or Student Success Completion Grant, including eligibility, award amounts, and renewal. Applies to both FAFSA and Dream Act applicants. | Lauren Arriola-Sanchez |
| Chafee Grant & Foster Youth | For questions about Chafee Grant eligibility, applications, and payments, or financial aid options specifically for current and former foster youth. | financialaid@swccd.edu |
| Direct Loans | For questions about applying for a loan, your loan status, entrance and exit counseling, or loan cancellation. Before reaching out, visit the Applying for a Loan page to make sure all steps have been completed. | Nayeli Medina Preciado |
| Federal Work Study (FWS) | For questions about your Work-Study award, finding a position, or your work-study earnings. Before reaching out, make sure Work-Study is included in your financial aid award package. | Karen Sanchez |
| Formerly Incarcerated | For questions about financial aid eligibility, available programs, and support resources for students who were formerly incarcerated. | financialaid@swccd.edu |
| Homelessness & Unaccompanied Youth | For questions about financial aid options and dependency status adjustments for students experiencing homelessness or housing insecurity. | Suzanne Woods |
| Satisfactory Academic Progress (SAP) | For questions about your SAP status, what it means for your financial aid eligibility, or how to submit an appeal. Before reaching out, visit the Satisfactory Academic Progress (SAP) page to review the standards and appeal process. | Alejandro Martinez |
| Scholarships | For questions about the SWC scholarship application, deadlines, award notifications, or the scholarship process. | Claudia Gaitan |
| Student Liabilities & Overpayments | For questions about a balance owed to SWC or the Department of Education resulting from a change in enrollment or a withdrawal. Before reaching out, visit the Withdrawals and Return of Funds page for more information. | Alejandro Martinez |
| Veteran Students | For questions about financial aid options and income adjustments related to separation from military service. | financialaid@swccd.edu |
Higher Education Centers
Financial Aid services are also available at the following locations. Please contact the main office at (619) 482-6357 for hours and availability at each site.
- National City 880 National City Blvd, National City, CA 91950
- Otay Mesa 8100 Gigantic St, San Diego, CA 92154
- San Ysidro 460 W San Ysidro Blvd, San Ysidro, CA 92173
Important Notes
- Financial Aid processing takes up to 6 to 8 weeks during peak periods, which is typically the first four to six weeks of each term. Check your SWC email regularly for updates.
- To check for missing documents, log in to MySWC and review your My Financial Aid account. If no requested documents are listed, no additional action is needed. Continue to check your SWC email for an update.
- Financial Aid documents are only accepted through the Financial Aid Document Dropbox, JagDocs, or Dynamic Forms. Visit our Forms page on instructions and tips for submitting Financial Aid documents. Do not email documents.