SWC Library - 24/7 Reference

Ask a Librarian 24/7 Reference Service brought to you by

Welcome to Live Online Reference. Research help 24 hours a day & 7 days a week.

Please enter the information requested on the right hand side of your browser window.

The 'Email Address' field is a recommended field. At the conclusion of the session, a complete transcript, including all chat and links to Web sites visited will be emailed to you. If you do not have an email address, or do not wish to have a transcript sent to you, you may leave that field blank.
If you have a software firewall enabled, such as Norton Internet Security, check these instructions on how to configure it to work with our service .
If you are a MAC user we will be able to send you web pages, but you will not be able to take us to other websites during the session.

We are prepared to help guide you in finding answers to your reference questions and provide brief information about your local library. The normal session is less than 15 minutes.

Session Guidelines

Please do not try to bookmark (add to favorites)or print anything during the session! At the end of the session, you will receive a list of live links, which will allow you to go back and visit all of the pages the librarian showed you. You can bookmark anything you want at that time. If you try to bookmark during the session,you may experience a disconnect.

There are forward, back and refresh buttons within the software's shared webpage frame that you can use.

If you must open a second browser for any reason while connected, please use the "start" menu or taskbar shortcut, not control "n" or File "new". If you do so, your online session will crash and disconnect.

While the 24/7 Online Reference is available, if you have a question related to Southwestern College library or your Southwestern College library record you may be served best by contacting a Southwestern College librarian directly during these available hours.

To contact a Southwestern College librarian,

Stop by the a Southwestern Library Reference Desk during these hours
Call the Southwestern College Reference Desk at 619-421-6700 x5381
Send us an Email, it should be answered within 24 hours ( except during weekends & holidays).


Library Home Back to Ask a Librarian! About 24/7 ReferenceTechnical RequirementsQuestions?Privacy Statement	24/7 Reference Home > Ask a Librarian! > 24/7 Reference Ask a Librarian 24/7 Reference Service brought to you by & Welcome to Live Online Reference. Research help 24 hours a day & 7 days a week. Please enter the information requested on the right hand side of your browser window. The 'Email Address' field is a recommended field. At the conclusion of the session, a complete transcript, including all chat and links to Web sites visited will be emailed to you. If you do not have an email address, or do not wish to have a transcript sent to you, you may leave that field blank. If you have a software firewall enabled, such as Norton Internet Security, check these instructions on how to configure it to work with our service . If you are a MAC user we will be able to send you web pages, but you will not be able to take us to other websites during the session. We are prepared to help guide you in finding answers to your reference questions and provide brief information about your local library. The normal session is less than 15 minutes. Session Guidelines Please do not try to bookmark (add to favorites)or print anything during the session! At the end of the session, you will receive a list of live links, which will allow you to go back and visit all of the pages the librarian showed you. You can bookmark anything you want at that time. If you try to bookmark during the session,you may experience a disconnect. There are forward, back and refresh buttons within the software's shared webpage frame that you can use. If you must open a second browser for any reason while connected, please use the "start" menu or taskbar shortcut, not control "n" or File "new". If you do so, your online session will crash and disconnect. While the 24/7 Online Reference is available, if you have a question related to Southwestern College library or your Southwestern College library record you may be served best by contacting a Southwestern College librarian directly during these available hours. To contact a Southwestern College librarian, Stop by the a Southwestern Library Reference Desk during these hours Call the Southwestern College Reference Desk at 619-421-6700 x5381 Send us an Email, it should be answered within 24 hours ( except during weekends & holidays).