An Internet connection is all you need to use online reference. If you use a dial-up connection, you may experience an occasional brief delay.

IM: You do not need to download chat client software to use IM. The SWC Library is unable to assist you with problems that may result from chat client software.

Virtual Reference Desk: For information about the technical requirements for participation visit: www.cccconfer.org/trainingCenter/technicalRequirements.aspx

You can also run the Setup Wizard software to test your computer and ensure that it is ready. Click http://208.185.32.137/wizard/launcher.cgi to run the Setup Wizard.