SWC Library - Privacy Statement

Privacy Statement l Rules of Mutual Respect

Privacy Statement
This privacy statement explains the procedures followed by 24/7 Online Reference in collecting and using information regarding use of this service and advises you what information might be shared with third parties. Use of this service is your agreement to this Privacy Statement.
Below we describe what information we request and how it is used:

Name: The Name is used by the software to identify a session and in communicating with the user. While a name is required, it does not have to the full or real name. Names are stored in session transcripts, described below.
Email address: An email address is not required to use this service. If one is provided, it will be used only in the provision of service from this site. No email addressess will be sold or given to any other entities. The libraries may use the email address to:
- Send a transcript of the session for your reference
- Send a scanned document at a later time
- Follow up on an incomplete session
Phone number: A phone number is not required to use this service. If one is provided, it will be used only in the provision of service from this site. No phone numbers will be sold or given to any other entities. The libraries may use the phone number to:
- Contact a user during a session to further clarify a request for information
- Follow up on an incomplete session

Transcripts may be used only:

To email to the user as a record of the session and a reminder of any resources provided during the session.
To monitor and improve the overall quality of service.
To develop aggregated statistical data for reporting on the number of requests received, the number of requests completed, and the average length of sessions.

We will remove identifying information from transcripts when shared with outside entities for the above purposes. No other use of the transcripts will be permitted, nor may transcripts be quoted for any purpose whatsoever by anyone, including the providing libraries, except for statements about the 24/7 Online Reference service itself which may appear in the Comments section of the transcript, and which do not reveal the identity of the user.

In the course of clarifying the request for information the librarian may ask for information regarding purpose (for instance, is this for a homework assignment?), or reading or grade level. Such incidental information will be used to identify appropriate resources only.

What Else Should You Know About Your Privacy?

While we do our best to protect your personal information, 24/7 Online Reference cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Please be careful and responsible whenever you're online.

Our librarians will routinely send you to other sites on the Internet. if you follow these links from our site to theirs, you should be aware that these other sites have their privacy and data collection practices. 24/7 Online Reference has no responsibility or liability for these independent policies. For more information regarding a site and its privacy policies, check that site.

Rules of Mutual Respect

We treat our customers with respect and expect the same in return. If you use abusive or inappropriate language, we will terminate the session and take appropriate action.

Librarians staffing 24/7 Online Reference protect the privacy of your question and identity. However, people who make threats or use offensive language will be reported to the
appropriate authorities

We contact schools and Internet service providers to report inappropriate use.

While librarians are very skilled at finding the information you need, it may take a few minutes or more for the librarian to complete their search. The typical session lasts 10-15 minutes. Therefore, please allow enough time for the librarian to find the answer. If you only have one or two minutes to allow for a session, please logon and ask your question when you will have more time. This will ensure that both you and the librarian assisting you will have a successful experience.

Changes to this Privacy Statement

24/7 Online Reference may make changes to this Privacy Statement at any time. This site will be updated with the latest version of the Privacy Statement.


Library Home Back to 24/7 Reference	Privacy Statement Home > Ask a Librarian! > 24/7 Reference > Privacy Statement Privacy Statement l Rules of Mutual Respect Privacy Statement This privacy statement explains the procedures followed by 24/7 Online Reference in collecting and using information regarding use of this service and advises you what information might be shared with third parties. Use of this service is your agreement to this Privacy Statement. Below we describe what information we request and how it is used: Name: The Name is used by the software to identify a session and in communicating with the user. While a name is required, it does not have to the full or real name. Names are stored in session transcripts, described below. Email address: An email address is not required to use this service. If one is provided, it will be used only in the provision of service from this site. No email addressess will be sold or given to any other entities. The libraries may use the email address to: Send a transcript of the session for your reference Send a scanned document at a later time Follow up on an incomplete session Phone number: A phone number is not required to use this service. If one is provided, it will be used only in the provision of service from this site. No phone numbers will be sold or given to any other entities. The libraries may use the phone number to: Contact a user during a session to further clarify a request for information Follow up on an incomplete session Transcripts may be used only: To email to the user as a record of the session and a reminder of any resources provided during the session. To monitor and improve the overall quality of service. To develop aggregated statistical data for reporting on the number of requests received, the number of requests completed, and the average length of sessions. We will remove identifying information from transcripts when shared with outside entities for the above purposes. No other use of the transcripts will be permitted, nor may transcripts be quoted for any purpose whatsoever by anyone, including the providing libraries, except for statements about the 24/7 Online Reference service itself which may appear in the Comments section of the transcript, and which do not reveal the identity of the user. In the course of clarifying the request for information the librarian may ask for information regarding purpose (for instance, is this for a homework assignment?), or reading or grade level. Such incidental information will be used to identify appropriate resources only. What Else Should You Know About Your Privacy? While we do our best to protect your personal information, 24/7 Online Reference cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Please be careful and responsible whenever you're online. Our librarians will routinely send you to other sites on the Internet. if you follow these links from our site to theirs, you should be aware that these other sites have their privacy and data collection practices. 24/7 Online Reference has no responsibility or liability for these independent policies. For more information regarding a site and its privacy policies, check that site. Rules of Mutual Respect We treat our customers with respect and expect the same in return. If you use abusive or inappropriate language, we will terminate the session and take appropriate action. Librarians staffing 24/7 Online Reference protect the privacy of your question and identity. However, people who make threats or use offensive language will be reported to the appropriate authorities We contact schools and Internet service providers to report inappropriate use. While librarians are very skilled at finding the information you need, it may take a few minutes or more for the librarian to complete their search. The typical session lasts 10-15 minutes. Therefore, please allow enough time for the librarian to find the answer. If you only have one or two minutes to allow for a session, please logon and ask your question when you will have more time. This will ensure that both you and the librarian assisting you will have a successful experience. Changes to this Privacy Statement 24/7 Online Reference may make changes to this Privacy Statement at any time. This site will be updated with the latest version of the Privacy Statement.