DEVELOPING A SUCCESSFUL RESUME
Writing a resume is one of the most difficult parts of a job search. To assist you, Student Employment Services has developed this step-by-step resume packet. So relax, follow the easy steps, and if you need further assistance, contact Student Employment Services at (619) 482-6356. Your resume is the employer’s first impression of you. Do not use a pre-formatted resume wizard/template. Make the most of your resume by presenting a visually pleasing, clear, and concise resume. Remember: This is YOU on paper!
Packet Contains Sample:
Recommended Guidelines
Functional/Target Resumes
Follow-up/Thank You Letter
Limited Experience Resumes
Professional Reference Format
Cover Letter List of Action Verbs		 Use 20/24lb white, beige or light colored bond paper.
Use black ink and 10 - 12 point font.
Try to keep length to one page.
Avoid abbreviations (spell them out).
Keep margins at 1 inch or 1.25 (no larger).
No personal information (age, sex, marital status, children, religion, interests, hobbies, or activities).
Use "Spell Check" and have someone check for spelling and grammar errors.
FUNCTIONAL TARGET FORMAT SAMPLE
Categorizes your work history and skills that relate to a specific job objective

Ricky Mondura
2225 Lark Lane
San Diego, CA 92122
(619) 656-1123

Objective: Position as an Accountant allowing for professional growth and advancement opportunities.

Summary of Qualifications
  • 6 years of Bookkeeping/Accounting with office related experience.
  • Experienced with electronic calculators, and 10 key by touch.
  • Bilingual: Spanish/English, with full fluency both written and verbal.
  • Solid working knowledge of business machines and fast paced office environment.
  • Computer proficient: MS Windows 97/2000, Access, Excel, Quick Books Pro 99, Peachtree, customized software, and Outlook.
  • Acknowledged for working well in a high volume, high pressure environment.

    • Professional Experience
    Automated Accounting
  • Analyzed financial statements, produced reports, input data on an on-line computer system.
  • Posted to a general ledger and generated weekly, monthly, and annual reports for company audits.
  • Managed payroll using the NCR computer system.
  • Operated automated accounts payable system covering approximately 110 accounts.
  • Posted clients journals, made adjustments to entries, and created general ledgers for individual clients.

    General Accounting
  • Worked with company draw system, merchandise invoice system, and report on demand system. Assisted with store expenditure schedule and audit inventory.
  • Created and entered data using Excel and Access under direction of immediate supervisor.
  • Reconciled weekly bank statements, involving over $10,000.00
  • Prepared journal entries, and completed monthly profit and loss statement reports.
  • Developed and computed monthly analytical reports using MS office and Access software.

    Customer Service
  • Established cooperative relationships with contracted businesses, banks, and credit associations.
  • Provided courteous and friendly bilingual customer service in handling complaints, or concerns from general public, and employers.
  • Managed various reporting projects, working with diversity and varied skilled environments.
  • Provided assistance to other departments, private industry, or general public, using discretion and diplomacy
  • Proven organizational, mathematical and analytical abilities, knowing the customer is top priority.

    • Education
    2003 - Present University of California San Diego, CA
    BA in progress
    2000 - 2003 Southwestern College Chula Vista, CA
    Associate in Arts: Accounting
    1998 - 1999 Regional Occupational Programs (ROP) Chula Vista, CA
    Certificate: Teller Training

    Ricky Mondura
    2225 Lark Lane
    San Diego, CA 92122
    (619) 656-1123

    Objective: Position as a Computer Support Technician where experience and knowledge will offer opportunities for advancement.

    Highlights of Qualifications
  • 7 years of exceptional ability to interpret and problem solve software issues.
  • Outstanding communication skills, reflecting patience, and solutions to a variety of daily challenges.
  • Proven ability to design systems for quick access and trouble shooting ease.
  • Extensive demonstrated knowledge of computer operations and software technology.
  • Knowledgeable in training and instruction with groups or individual settings.

    • Professional Experience
  • Troubleshooting/Problem Solving
  • Successfully resolved network timing problems between client, production and printer.
  • Reorganized user areas with customer’s hard disk, restoring compatibility of file location for ease of retrieval by program.
  • Advised staff and clients on effectively backtracking to resolve problems to a file and maintain security of original file database.
  • Corrected keyboard techniques, data input and retrieval techniques, providing basic understanding of methods involved.
  • Provided overall on-site assistance to administration, staff or clients on loading, configuration and maintenance, lowering malfunction complaints.

    • Training
  • Managed the design and implementation of customized hands-on classroom training and computer lab programs.
  • Coordinated with Supervisors and Managers for specific training and scheduling needs;
  • Provided software and hardware for hands-on training in computer fundamentals, word processing, spreadsheets, graphics, and specific customized software packages.
  • Conducted on-site comprehensive presentations to contracted companies and organizations.

    • Customer Service
  • Received and successfully handled a high volume of customer and staffing calls, evaluating and resolving preliminary technical assessments.
  • Established and maintained an effective and cooperative working relationship with programmers, staff, and administration, providing professional service and accommodations, assuring each assignment was top priority.

    Education
    2003 - Present San Diego State University San Diego, CA
    Bachelor of Science in process
    2000 - 2003 Southwestern College Chula Vista, CA
    Associate in Science: CIS: Operations/PC Support Specialist Emphasis
    1997 - 1999 San Jose State University San Jose, CA

    Ricky Mondura
    2225 Lark Lane
    San Diego, CA 92122
    (619) 656-1123

    Objective: Position as an Office Assistant, allowing for professional growth and advancement opportunities.

    SUMMARY OF QUALIFICATIONS
  • 7 years of clerical and office experience.
  • Bilingual: Spanish/English, with full fluency both written and verbal.
  • Highly reliable, can be counted on to complete assignments in a timely manner.
  • Solid working knowledge of business machines and fast-paced office environment.
  • Computer proficient: MS Windows 97/2000, Access, Excel, PowerPoint, Internet, and Outlook
  • Type 55 wpm.

    • RELEVANT EXPERIENCE
    Office Experience
  • Entered variety of data from rough drafts using various types of computer and customized software.
  • Performed multi-task assignments and maintained a good working balance under pressure.
  • Prepared file folders and reviewed documents for completeness and accuracy.
  • Maintained accurate records and established an efficient filing system to streamline the process.
  • Able to operate a wide range of office machines, calculators, and specialized equipment.
  • Received, opened and distributed mail and materials to various offices and departments on a daily basis.
  • Maintained a high level of confidentiality due to sensitivity of client or student population.

    • Reporting and Documentation
  • Interpreted, compiled, and distributed reports for specific programs or projects.
  • Created and entered data using Excel and Access under direction of immediate supervisor.
  • Developed customized reports for statistical reporting needs under direction of supervisor.
  • Calculated financial aid award amounts for students under grant or project program, for placement eligibility.

    • Customer Service
  • Answered multi-line (8) phone, answered questions, provided information, took accurate messages or transferred calls to appropriate party.
  • Provided courteous and friendly bilingual customer service in handling complaints, or concerns from general public, and employers.
  • Referred to appropriate supervisor or office when necessary
  • Provided assistance to other departments, private industry, or general public, using discretion and diplomacy.

    Employment History
  • 2002 - 2004 Clerical Aide Southwestern College Chula Vista, CA
  • 2000 - 2002 Clerical Assistant Abby Rental Chula Vista, CA
  • 1998 - 2000 Office Clerk South County Animal Shelter Bonita, CA
  • 1996 - 1998 Operator Discount City San Diego, CA

    • Education
    2002 - Present Southwestern College Chula Vista, CA
    Major: Business Administration
    1998 - 1999 Regional Occupational Programs (ROP) Chula Vista, CA
    Certificate: Word Processing

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    LIMITED AND/OR VOLUNTEER WORK EXPERIENCE SAMPLES
    Present your work history in chronological order, with most recent experience listed first.
    Ricky Mondura
    2225 Lark Lane
    San Diego, CA 92122
    (619) 656-1123
    Objective: A Childcare or Teacher Aide position with a private school or day care center.

    SKILLS/ABILITIES:
  • Successful with the challenge of teaching and supervising groups of children.
  • Completed 12 units of Child Development.
  • Patient, confident, and committed to providing a quality learning environment.
  • Current CPR and First Aid certified.
  • Type 35 wpm. Two years of office related experience.
  • Bilingual English/Spanish, with full fluency, both written and verbal.

    • WORK HISTORY
    Bonita Elementary School Bonita, CA 2002 -2004
    Teacher
  • Organized and prepared course curriculum for first and second grade students.
  • Provided leadership and enrichment activities for outdoor activities, working with small groups of children.
  • Maintained a professional relationship with parents for parent/teacher consultations, and individual evaluations relating to child performance and academic achievements.
  • Performed a variety of clerical duties, answered phones, recorded attendance, prepared packets, duplication of materials and provided general information.

    Chaffey Middle School San Diego, CA 2000-2001
    Instructor Assistant
  • Worked one-on-one with elementary school students with reading and homework.
  • Assisted teachers in implementing curriculum and outside activities.
  • Mentored children who needed individual attention or care, especially those who were mentally or physically challenged.
  • Administered first aid treatment or other procedures when necessary, and monitored condition.
  • Answered office phone, filed, typed correspondence, and maintained accurate student files.

    • Freese Elementary School San Diego, CA 1999-2000
    Teacher Aide
  • Assisted 1st and 2nd grade children in developing reading comprehension skills.
  • supervised and observed children participating in outside group activities, and designated field trips.
  • Maintained a cooperative and productive working relationship with children, staff, and parents.
  • Served as a role-model providing encouragement and guidance for at risk students.

    • Education
    Southwestern College Chula Vista, CA 2001 - Present
    Associate in Arts: Child Development 2004
    Certificate: Infant and Toddler Teacher Training 2001

    Ricky Mondura
    2225 Lark Lane
    San Diego, CA 92122
    (619) 656-1123

    Objective: A position as a Legal Office Assistant with advancement opportunity based on quality of
    work and productivity.

    Summary of Qualifications
    1 year of internship experience in a legal environment.
    Ability to answer a multi-line (3) phone, and route calls.
    Familiar with MSWord 98/2000, Excel, Outlook, and Internet usage.
    Type 50 wpm.
    Knowledgeable in handling a cash register.

    Work Experience
    Office Skills
    File, prioritizing materials in order of relevance or access of information.
    Provide basic research or materials and present to supervisor or assigned person.
    Prepare forms, and reports for distribution.
    Communicate effectively, and maintain good relationships with clients and staff.
    Strong work ethics, trusted, maintain a confidential status.
    Proven ability to balance work in a high pressure work environment.

    Additional Skills
    Knowledge of basic bookkeeping and accounting procedures involving, invoices, accounts payable/receivable, payroll, and inventory processing.
    Cash handling and cash register experience
    Worked with developing promotional materials for special events.
    Strong customer service background, receiving a certificate for exceptional service.

    Employment History
    2004 - present Clerical Aide DuBerg and Associates Bonita, CA
    2002 - 2003 Clerical Assistant Cox Cable San Diego, CA
    2001 - 2002 Sales Associate Macy’s San Diego, CA

    Education
    Southwestern College Chula Vista, CA 2004 - Present
    Major: Paralegal Studies

    Ricky Mondura
    2225 Lark Lane
    San Diego, CA 92122
    (619) 656-1123

    Objective: Part-time Customer Service position.

    Abilities and Aptitudes
    Bilingual: English/Tagalog.
    Reliable. Willing and able to be dependable and punctual.
    Honest and very trust worthy.
    Good attitude. Enjoy working with others.
    Know how to manage money and prioritize duties.
    Experienced in working a cash register

    Paid and Volunteer Experience
    2002 - 2003 Sears Chula Vista, CA
    Sales
    Assisted customers with questions about the merchandise for the clothing department.
    Responsible for maintaining a clean and sanitary work area for customers.
    Developed displays to promote sales items and opening credit card accounts.
    Managed a cash register, handling, cash, checks or credit card purchases.

    2003 - 2004 I Care Pet Clinic Chula Vista, CA
    Volunteer
    Assisted groomer with bathing and combing out both dogs and cats.
    Answered a two line phone, took messages or made appointments.
    Helped staff members in transferring animals or cleaning cages.

    2003 - 2004 Berry Elementary School National City, CA
    Volunteer Teachers Aide
    Assisted students with reading, writing and math lessons.
    Made copies of materials for teacher and students.
    Worked with children requiring one-on-one attention.
    Available to assist other teachers when necessary or needed.

    Education
    2003 – Present Southwestern College Chula Vista, CA
    Major: Business Administration
    Certificate of Completion: General Office Clerk

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    COVER LETTER
    The purpose of a Cover Letter is to introduce you and your resume to an employer, that communicates a specific message about your skills, and value to that organization.

    Ricky Mondura
    2225 Lark Lane
    San Diego, CA 92122
    (619) 656-1123

    (Insert current date)

    Ms. Helen Turner
    Director of Employment
    Fallon Micro Systems
    200 West Black Mountain Road
    San Diego, CA 92154

    Dear Ms. Turner:

    I am very interested in the Accounting position you are advertising through Southwestern College, Student Employment Services. The skill level and commitment to quality you seek, matches my background and qualifications. Plus the challenge and opportunity to provide the service your company is known for, will be mutually beneficial.

    My academic background includes specific coursework in office information systems, accounting procedures, and specific custom software. This knowledge, combined with my degree in Accounting and five years of practical experience, makes me a well-qualified, dynamic, and committed candidate.

    I would appreciate your strong consideration, and have enclosed my resume for your review. I know I can make a significant difference, and bring an infusion on new talent. I can be reached at (619) 656-1123, to schedule an interview at your earliest convenience, to further discuss my qualifications and how they will apply to Fallon Micro Systems.

    Sincerely,

    Ricky Mondura

    Enclosure

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    FOLLOW UP/THANK YOU LETTER
    The Follow-up or Thank You Letter provides a courteous way to thank the employer for the opportunity of interviewing, and reminds the employer of your interest and qualifications.
    Ricky Mondura
    2225 Lark Lane
    San Diego, CA 92122
    (619) 656-1123

    (Insert current date)

    Ms. Helen Turner
    Director of Employment
    Fallon Micro Systems
    200 West Black Mountain Road.
    San Diego, CA 92154

    Dear Ms. Turner:

    Thank you for the opportunity of interviewing for the Accounting position. This is an exciting and challenging position, and I look forward to the prospect of joining your team at Fallon Micro Systems.

    As mentioned during the interview, I am very familiar with many of the duties and responsibilities of the position, and feel confident that my accounting background, strong analytical reporting abilities, degree, and practical skills, will allow me to contribute significantly to Fallon Micro Systems.

    It was a pleasure meeting you, and appreciated your time and interest in my abilities and professional background. You indicated a decision would be made within the week, and I look forward to hearing from you at that time.

    Sincerely,


    Ricky Mondura
    REFERENCES
    A list of three to five professional people you know who will verify your good character and work ethics.
    List includes: Name, Title of Supervisor, Company, Address, and contact phone number.
    Provide and/or offer this information at the interview.

    Ricky Mondura
    2225 Lark Lane
    San Diego, CA 92122
    (619) 656-1123

    REFERENCES
    Kelly Till
    Director, Human Resources
    Bonita Elementary School
    1155 Main Street
    Bonita, CA 93555-2410
    (619) 428-6699

    Jerry Marco
    Customer Service Supervisor
    Cox Cable
    15556 Federal Blvd.
    San Diego, CA 92545
    (858) 667-8956

    Lila Hernandez
    Sales Manager
    Macy’s
    103 H Street
    Chula Vista, CA 91911
    (619) 442-0044

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    ACTION VERBS
    Helpful ways of stating your job duties or responsibilities.
    HELPING: Related, Guided, Led, Adjusted, Serviced, Referred, Rendered, Attended, Cared, Used sensitivity, Listened, Spoke, Directed, Monitored. DETAIL: Approved, Validated, Retained, Executed, Dispatched, Responded, Followed-through, Implemented, Enforced, Arranged, Coordinated, Collected, Compiled, Purchased, Systematized, Tabulated, Compared, Inspected, Organized, Classified, Operated, Collated, Copied, Recorded, Processed, Facilitated. FINANCIAL: Calculated, Computed, Planned, Managed, Budgeted, Audited, Appraised, Researched, Analyzed, Detailed, Administered, Developed, Reconciled, Prepared, Solved, Interpreted. COMMUNICATION: Influenced, Persuaded, Helped, Led, Directed, Reasoned, Sold, Developed, Recruited, Created, Negotiated, Arbitrated, Arranged, Mediated, Reconciled, Merged, Obtained, Enlisted, Motivated, Manipulated, Read, Spoke, Presented, Wrote, Prepared.
    MANAGEMENT: Developed, Planned, Organized, Executed, Supervised, Scheduled, Assigned, Directed, Coordinated, Analyzed, Prioritized, Delegated, Hired, Terminated, Recommended, Evaluated, Administered, Contracted, Produced, Controlled, Reviewed, Spoke.

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    		RESEARCH: Recognized, Clarified, Surveyed, Interviewed, Investigated, Inspected, Synthesized, Gathered, Examined, Diagnosed, Reviewed, Evaluated, Critiqued, Perceived, Collected, Wrote, Interpreted, Extrapolated, Isolated, Extracted, Decided. TEACHING: Influenced, Persuaded, Briefed, Informed, Encouraged, Communicated, Advised, Guided, Coached, Instructed, Explained, Enlightened, Stimulated, Invented, Adapted, Adopted, Facilitated, Coordinated, Developed, Enabled, Clarified, Set goals. CREATIVE: Innovated, Developed, Conceptualized, Created, Imagined, Planned, Designed, Synthesized, Integrated, Abstracted, Generated, Perceived, Discriminated, Visualized, Humored, Fashioned, Shaped, Played, Directed, Painted, Performed, Acted.

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