Help Center

Connect with Us Three Ways

Whether you are a current, new or prospective student, we're here to answer your questions and provide the support you need to make your academic journey successful. Our team members can assist you in-person, virtually, by phone or email with the support you need to achieve your educational goals. We ask for your patience as we sometimes experience high demand during our peak application and registration times.

student services employee assisting student

In-Person Support

All Student Affairs Departments are Available for In-Person Support at the Chula Vista Campus, Building (Cesar E. Chavez Student Services Center)

Mondays and Tuesdays: 8:00 a.m. to 6:30 p.m.
Wednesday and Thursday: 8:00 a.m. to 5:00 p.m.
Fridays: 8:00 a.m. to 3:00 p.m.

*Friday hours available only at the Chula Vista César E. Chávez Student Services Center, Bldg. 68 (All other campuses are closed on Fridays during the Summer)

collage of students staffing call center

Jaguar Call Center

Need to reach us by phone? Our Jaguar Call Center team is here to support you by phone. If our representatives don't know the answer, they'll connect you with the departments that will best answer your questions.

Call 619-482-6482.
Mondays and Tuesdays: 8:00 a.m. to 6:30 p.m.
Wednesday and Thursday: 8:00 a.m. to 5:00 p.m.
Fridays: 8:00 a.m. to 3:00 p.m.

Virtual Welcome Center

Our Virtual Welcome Center is here to support you virtually via chat or video calls.

Virtual Lobby - Connect with us using Cranium Café Center below, and an available staff member will begin chatting with you.
Applicants: Don’t have a SWC ID yet, but would like to talk to us? Log in using your Facebook, Google or LinkedIn accounts, or create a guest login and ask away.
Current/Returning Students: Use your MySWC login so we can verify it’s you!
- Mondays and Tuesdays: 8:00 a.m. to 6:30 p.m.
- Wednesday and Thursday: 8:00 a.m. to 5:00 p.m.
- Fridays: 8:00 a.m. to 3:00 p.m.

Enter Virtual Welcome Center

Tips for Using Cranium Cafe (Virtual Welcome Center):

Know your MySWC login. If you do not have a login or SWC ID, log in using your Facebook, Google or LinkedIn accounts, or create a guest login.
All PCs, laptops, Macbooks, as well as Android devices, are compatible, but will require you to use Chrome or Firefox. Apple users can use Safari browser.
Use this service in a quiet and private environment.

Need Email Support?

Here are our most popular departments (click on link to send an email):

Need to Reach a Different Department?

Visit our Faculty/Staff Directory.

Student Guides

Check out the guides below to learn how you can talk with our staff and faculty.

Cranium Cafe allows you to send and receive documents during your video meetings. Here's a few ways to scan your documentation:
- Computer Scanner
  Scanning the documents with a scanner is the best method. You'll just need to scan the documents, save them as PDFs onto your computer.
- Smartphone App
  If you don't have access to a scanner, the next best thing is downloading and using a no-cost "scanning" app on your smartphone. Google Drive has a great scanning feature that saves the photos to your drive and Evernote Scannable does a great job of converting pictures to actual documents (only available on iPhone). After the app "scans" your documents, download the files to your computer.
- Smartphone Camera
  If you don't have access to a scanner or don't want to download an app, you can use your smartphone camera to take a picture of each of the documents. You'll just need to email the pictures to yourself (from your phone), login to your email account (from your computer), and download the pictures. Please be sure the lighting is good while taking photos of your documents and please be sure the entire document is visible in the picture.
Need to send a file during a video meeting? Follow these steps to securely upload and send documents.

Note: For the best experience we highly recommend using a desktop or laptop.

Before Your Video Meeting

Be sure to have your documents readily available on your desktop or laptop. View the "Scanning Documents for Meetings" section of this page for more information.

Upload a Document

Click on the Document Upload/Share button

Click on the "Upload" button

Select the file you want to upload and select "open"

Once your document is uploaded you will see the following:

Open - This will display the document on screen for you and the staff/faculty member.

Share - This will send a link to the file in the chatbox. This will securely drop the file for the staff/faculty member to download.

Delete - This will delete the document from your account.