Office Intensive Training - Bilingual

Program Overview

The Administrative Office Assistant —Bilingual (English/Spanish) Intensive Training program prepares students to work in a bilingual (English/Spanish) office. Our curriculum is designed to provide the learner with a foundation of computer and necessary clerical skills for an entry-level employment. Students who successfully complete the program will gain a bilingual (English/Spanish) entry-level employment as a receptionist, or clerical support staff in an office environment, school district offices, and local and state government agencies.

Program Awards

Our Accounting programs are included in the Business field of study and offer these awards:

Award	Location	Estimated Completion	Program Map
Certificate of Achievement	Chula Vista	# Semesters

Common Careers

• Work in an office setting interacting with supervisors, co-workers, and the public in a variety of ways, including receiving, clarifying, and providing information and direction in both English and Spanish.
• Solve problems posed within the business office environment by assessing information, including identifying issues, identifying complaints, comparing prices, comparing office systems and software, etc., to determine the best solution/s.
• Interact properly with people of diverse backgrounds at work and in the community providing quality customer service in both English and Spanish.
• Utilize print material and computer/Internet documents such as reports, tables, statistics, and reference materials to produce clear, accurate, and organized documents utilizing word processing applications.

Typical Duties

• Working with Computers
  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Getting Information
  Observing, receiving, and otherwise obtaining information from all relevant sources.
• Documenting/Recording Information
  Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Establishing and Maintaining Interpersonal Relationships
  Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Communicating with Supervisors, Peers, or Subordinates
  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Identifying Objects, Actions, and Events
  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Organizing, Planning, and Prioritizing Work
  Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Processing Information
  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Performing Administrative Activities
  Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Communicating with People Outside the Organization
  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Making Decisions and Solving Problems
  Analyzing information and evaluating results to choose the best solution and solve problems.
• Updating and Using Relevant Knowledge
  Keeping up-to-date technically and applying new knowledge to your job.
• Evaluating Information to Determine Compliance with Standards
  Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Monitoring Processes, Materials, or Surroundings
  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Analyzing Data or Information
  Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Performing for or Working Directly with the Public
  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Resolving Conflicts and Negotiating with Others
  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.