Special COVID-19 Updates

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Financial aid professionals can be contacted on three different platforms.

If you are a current student and have a quick question, we have a chat host waiting to help you (see Virtual Chat below).

For more complex questions for current and prospective students, please email the appropriate financial aid professional below. 

For voice calls please contact our main number.  If you are unable to reach a financial aid professional, they are likely on the line with another student. Please leave a voice message and your call will be returned. 

  • Main Number
    (619) 482-6357
  • Fax Number
    (619) 482-6444 (our fax server can still receive faxes digitally and is regularly checked for incoming documents)

Office Hours

  • Monday - Thursday
    8:00am - 6:30pm
  • Friday- Sunday
    Closed

Virtual Chat

We are here to support each of our student’s needs. Chat live on Cranium Café by finding an online staff member below. To learn more, visit the Virtual Chat webpage. Our student service specialists have their hours of availability listed on their profile cards. If a team member's hours are not reflective of their availability, they are likely supporting another student. We give each of our students the individual attention and time they deserve. Thank you for your patience.

Video chat with Financial Aid General Assistance on Cranium Cafe Video chat with Financial Aid Front Desk on Cranium Cafe

In order to protect personally identifiable information, please email your questions via your SWC email account.  Please allow 2-3 working days for a response. Please do not contact multiple staff at once- this will cause a delay in responding to you.  

Topic Contact Email
BankMobile If you have questions regarding BankMobile, please email Financial Aid Senior Specialist Sergio Marquez smarquez@swccd.edu
California DREAM Act Questions If you have questions regarding the California DREAM Act for AB540 eligible students, please email Financial Aid Specialist Claudia Gaitan cgaitan@swccd.edu
California Grant – Cal Grant & SSCG If you have questions regarding your Cal-Grant, please email Financial Aid Specialist Alejandro Martinez amartinez@swccd.edu
Chafee Grant / Foster Youth If you are/were a foster youth and have questions about the Chafee Grant, please email Financial Aid Specialist Angel Salazar asalazar@swccd.edu
Direct Loans If you have questions regarding direct loans, please email Financial Aid Specialist Jon Jordan jjordan@swccd.edu 
Federal Work Study (FWS) If you have questions regarding federal work study, please email Student Employment Services Specialist Sergio Soriano ssoriano@swccd.edu
Financial Aid Award Status – Verification Questions

If you have questions regarding your financial aid award status, please contact the Financial Aid Technician assigned to your file.

Make your selection using the letter of your last name:

• A - E, dcervantes@swccd.edu
• F - K, mbarrios@swccd.edu
• L - R, larana@swccd.edu
• S - Z, amelchor@swccd.edu
Formerly Incarcerated If you are a transitions student and have questions about Financial Aid, please email Financial Aid Specialist Angel Salazar asalazar@swccd.edu
Satisfactory Academic Progress (SAP) If you have questions regarding satisfactory academic progress (SAP), please email Financial Aid Specialist Jon Jordan jjordan@swccd.edu
Scholarship Questions If you have questions regarding scholarships, please email Financial Aid Specialist Claudia Gaitan cgaitan@swccd.edu
SWC Promise Questions If you have questions regarding SWC Promise Program, please email Financial Aid Specialist Claudia Gaitan cgaitan@swccd.edu
Student Liabilities - Overpayments If you have questions about overpayments and liabilities due to a change in your enrollment status and/or withdrawing from school, you can email your question to the R2T4 Specialist Desi Marquez dmarquez@swccd.edu
Veteran Students If you are a Veteran and have questions regarding your change in income due to separation from Military, please email Financial Aid Specialist Angel Salazar asalazar@swccd.edu
General Email If you are unsure who to contact, or have a more general question, please email staff at our general email address financialaid@swccd.edu
Social Media Twitter, Instagram, Facebook- being managed by Angel Salazar asalazar@swccd.edu