Contact Us

Financial Aid Office Hours

Remote services:

Monday - Thursday 8:00am - 6:30pm
Friday  8:00am - 3:00pm
Saturday - Sunday Closed

In person services:

Monday 8:00am - 5:00pm
Tuesday 8:00am - 6:30pm
Wednesday 8:00am - 5:00pm
Thursday 8:00am - 5:00pm
Friday  8:00am - 3:00pm
Saturday - Sunday Closed

Financial aid professionals can be contacted on several different platforms
Please note: we are rotating through our in-person schedule, and not all staff are in person on all days

If you are a student and have a quick question, we have a chat host waiting to help you (see Virtual Chat Lobby below).  For more complex questions, please email the appropriate financial aid professional below.

Financial Aid office staff are available at our front counter.  Masks are still required and visitors must be vaccinated.

For voice calls please contact our main number.  If you are unable to reach a financial aid professional, they are likely on the line with another student. Please leave a voice message and your call will be returned. 

  • Main Number
    (619) 482-6357
  • Fax Number
    (619) 482-6444 (our fax server can receive faxes digitally and is regularly checked for incoming documents)

Enter Financial Aid Virtual Chat Lobby

Please note, we cannot discuss details from a student’s file with parents or anyone else but the student themselves, unless the student submits a Financial Aid Consent to Release form.  The form is year-specific and is available from the Forms page.  

Financial Aid documents will only be accepted using the Financial Aid DropBox, JagDocs, or using Dynamic forms.  

In order to protect personally identifiable information, please email your questions only from your SWC email account.  Please allow 2-3 working days for a response. Please do not contact multiple staff at once- this will cause a delay in responding to you.  

Topic Contact Email
BankMobile If you have questions regarding BankMobile, please email Financial Aid Senior Specialist Sergio Marquez Sergio Marquez
California DREAM Act Questions If you have questions regarding the California DREAM Act for AB540 eligible students, please email Financial Aid Specialist Claudia Gaitan Claudia Gaitan
California Grant – Cal Grant & SSCG If you have questions regarding your Cal-Grant, please email Financial Aid Specialist Alejandro Martinez Alejandro Martinez
Chafee Grant / Foster Youth If you are/were a foster youth and have questions about the Chafee Grant, please email Financial Aid Specialist Angel Salazar Angel Salazar
Direct Loans If you have questions regarding direct loans, please email Financial Aid Specialist Jon Jordan Jon Jordan
Federal Work Study (FWS) If you have questions regarding federal work study, please email Student Employment Services Specialist Sergio Soriano Sergio Soriano
Formerly Incarcerated If you are a transitions student and have questions about Financial Aid, please email Financial Aid Specialist Angel Salazar Angel Salazar
Homelessness & Unaccompanied Youth If you are a Homelessness & Unaccompanied Youth applying for aid, please email Financial Aid Specialist Angel Salazar Angel Salazar
Satisfactory Academic Progress (SAP) If you have questions regarding satisfactory academic progress (SAP), please email Financial Aid Specialist Jon Jordan Jon Jordan
Scholarship Questions If you have questions regarding scholarships, please email Financial Aid Specialist Claudia Gaitan Claudia Gaitan
SWC Promise Questions If you have questions regarding SWC Promise Program, please email Financial Aid Specialist Claudia Gaitan Claudia Gaitan
Student Liabilities - Overpayments If you have questions about overpayments and liabilities due to a change in your enrollment status and/or withdrawing from school, you can email your question to the R2T4 Specialist Desi Marquez Desi Marquez
Veteran Students If you are a Veteran and have questions regarding your change in income due to separation from Military, please email Financial Aid Specialist Angel Salazar Angel Salazar
Social Media Twitter, Instagram, Facebook- being managed by Angel Salazar Angel Salazar
General email, financial aid award status and verification questions Financial Aid processing time takes up to 3-4 weeks during peak time (the first month or so of each term).  Please check your SWC email regularly for any updates or additional requests.  To check if you have missing documents please Log in to your MySWC portal. If you do NOT have any required documents, you are not required to take action, please check your SWC email for updates related to your financial aid file.  For additional assistance please contact the Financial Aid General Email (using your SWC email). financialaid@swccd.edu