MySWC Password Reset

Overview

If you ever forget your MySWC password, follow the instructions below to set a new one. You must have already created a MySWC account before you are able to use this feature.

Before You Start

• Make sure your personal email is accessible and you are able to check your messages now.
• Or, if you registered your mobile phone, have it with you and make sure text messaging is working.
• If you have not yet setup a MySWC account, you will not be able to use this feature.
• It could take up to 15 minutes before your new password takes effect!

Learn About Password Security

Step-By-Step Instructions

1. Go to MySWC Account Management and click the "forgot password" link below the password field.
2. Enter Your Username and click the "Continue" button
   • An email message will be immediately sent to your personal email address containing a Verification Code. This code is only valid for 10 minutes! If you need a new one resent, click the "resend" link below the box.
     IMPORTANT: Check your junk/spam folder for the code if not found in your inbox, especially if you use Microsoft mail, like Hotmail, MSN, Live.com, Outlook.com.
3. Enter the Verification Code that was sent to your phone or personal email and click the "Continue" button.
4. Enter a New Password
   • Minimum of 8 characters
   • Maximum of 32 characters
   • Must contain at least one uppercase letter
   • Must contain at least one lowercase letter
   • Must contain at least one number
   • Cannot contain any part of your first name, last name, username, or SWC ID
   • Special characters are okay to use
5. Reenter the New Password and click the "Continue" button
6. Once you see "Password Reset Successfully," click the "Continue" button.
7. Done! You are now able to login with your new MySWC account password. From the MySWC Account Management page, be sure to view the list of SWC Secure Sites that use MySWC to verify your identity, as your new password will be used to login.

IMPORTANT NOTES:

• It could take up to 15 minutes before your new password takes effect, especially when logging in with Microsoft SSO to the MySWC Portal and Canvas.
• Be sure to update your mobile devices with your new password! Otherwise, your account could get locked out for multiple "wrong password" attempts.