MySWC Password Reset

IMPORTANT: You must have already created a MySWC account before you are able to use this feature.

1. Go to MySWC Account Management and click the "forgot password" link below the password field.
2. Enter Your Username and click the "Continue" button
   An email message will be immediately sent to your personal email address containing a Verification Code. This code is only valid for 10 minutes! If you need a new one resent, click the "resend" link below the box.
   IMPORTANT: Check your junk/spam folder for the code if not found in your inbox, especially if you use Microsoft mail, like Hotmail, MSN, Live.com, Outlook.com.
3. Enter the Verification Code that was sent to your phone or personal email and click the "Continue" button.
4. Enter a New Password
   Minimum of 8 characters, maximum of 32 characters, must contain at least one uppercase letter, at least one lowercase letter, at least one number, and cannot contain any part of your first name, last name, username, or SWC ID - special characters are okay to use.
5. Reenter the New Password and click the "Continue" button
6. Once you see "Password Reset Successfully," click the "Continue" button.
7. Done! You are now able to login with your new MySWC account password. From the MySWC Account Management page, be sure to view the list of SWC Secure Sites that use MySWC to verify your identity, as your new password will be used to login.

1. Go to Microsoft Self-Service Password Reset (SSPR).
2. Enter your Email in the box.
3. Type the characters displayed in the image (or the words in the audio), then click the "Next" button.
4. Select which method you would like to use for verification (email, phone, or Microsoft Authenticator), then click the "Next" button.
   A verification code will be immediately sent to your email, phone, or Microsoft Authenticator. If you need a new one resent, click the "Are you having a problem?" link below the box.
5. Enter the Verification Code that was sent to your email, phone, or Microsoft Authenticator and click the "Next" button.
6. Enter a New Password
   Minimum of 12 characters, maximum of 32 characters, must contain at least one uppercase letter, at least one lowercase letter, at least one number, and cannot contain any part of your first name, last name, username, or SWC ID - special characters are okay to use.
7. Re-enter the New Password and click the "Finish" button.
8. Once you see "Password Reset Successfully," click the "Continue" button.
9. Done! You are now able to log in with your new MySWC account password.

EMPLOYEES: If you are unable to use Microsoft SSPR, please contact the IT Help Desk to verify your identity and obtain a temporary password.