Maintenance

The Maintenance Department is committed to providing routine and scheduled building and equipment maintenance services which include interior finishes, electrical, mechanical, heating and ventilation, and plumbing.

Work Requests

Work requests must be submitted through ServiceNow:

1. Log on the the MySWC Portal
2. Click on Campus Apps
3. Click on ServiceNow

Prioritization

Priority list of how work order requests are distributed:

• Emergencies
  An immediate need, life safety, prevent property damage, mission interruption. Examples: Toilet stopped up, lights off in occupied classroom, roof leaking, flooding, lecture halls/classroom temperatures interfering with instruction, Governing Board room setup. Emergency situations will be dealt with immediately and staff will be dispatched to respond to the request.
• Immediate
  Has obvious impact that needs to be addressed shortly but can be delayed for 24-48 hours with minimal operational impact.
• Priority
  Work that needs to be done within 1-2 weeks and may be combined with other requests for scheduling efficiency.
• Routine
  Work that is anticipated (preventive maintenance).