Institutional Technology

Mission Statement

The Southwestern College Office of Institutional Technology (IT) is committed to providing reliable and secure access to innovative, high-quality technology systems that support the entire district and enhance the faculty, staff, and student experience.

Through strategic planning, partnerships, and collaborations, we will continue to support the District to enhance the technological and academic experience of its students and employees. We pledge to continue to develop the knowledge and skills needed to remain versatile and responsive to the constant changing environment.

System Maintenance

Normal/routine and scheduled/urgent system maintenance and upgrades are needed from time-to-time to keep our infrastructure secure and running as efficiently as possible.

Normal/routine maintenance is performed on Sundays from 8pm to 12am - systems and websites may be unavailable during this time without notice.
Scheduled/urgent system maintenance/upgrades are announced up to 10 days in advance. If there are any scheduled/urgent upgrades scheduled, there will be a "Service Alerts" section visible at the top of ServiceNow.

What's New?

NEW Best Practices for Sending Global Emails
Employees: we published a new knowledge article that contains helpful information for sending email to our groups, like who is included in each of the groups, so your messages can be targeted to the appropriate audience(s).
NEW Cards on MySWC Portal for Employees
Employees: the “Leave” card provides information about your remaining leave time balances and recent leave requests, while the “Pay Stubs” card displays your most recent payroll information.
Password Change/Reset Process for Employees
As of October 27, 2025, employee password changes/resets use Microsoft Self-Service Password Reset (SSPR).
Zoom Retention Policy & Storage Limit Changes
Starting October 1, 2025, Zoom cloud recordings will be stored for 12 months. Be sure to check out the timeline for scheduled deletions.
Single Sign-On has Changed!
Our preferred Single Sign-On (SSO) system has transitioned to “Microsoft Authentication” instead of the “MySWC Login” screen that you’re familiar with.
Cybersecurity Trainings
Cybersecurity trainings through Keenan SafeColleges are now available to all employees!

In Remembrance of Jerry Gonzalez

After graduating from USCD, Jerry Gonzalez began his employment in 1987 as Systems Programmer, advancing to Information Systems Specialist, Senior Programmer Analyst and his current position was Senior Systems Analyst. Jerry was dedicated to his work at Southwestern College, putting his whole heart and soul into everything he did. His employment spanned over 31 years. He helped oversee several software and hardware platforms, he was extensively involved with a multitude of upgrades, enhancements and patches as the major systems facilitator between IT, the many campus departments and vendors. He served as the CSEA President for two years, heavily involved with union matters. He was the go to guy regarding CSEA contract policies, as he represented fairly from both sides – CSEA and the District.

One of the areas that was of vital concern to Jerry Gonzalez was the District’s primary mission of serving students. If student registration issues were in need of some electronic assistance, Jerry, who was the expert in such things, solved problems in a flash. Anything affecting a student’s ability to register for the classes they needed or anything affecting a faculty member’s ability to serve students was critical to Jerry. Besides being such a pleasant person to work with, Jerry was always a great resource to answer questions especially about students and their interactions with SWC systems. His loss was devastating to the District and his impact was significant. This scholarship is a great way to honor his legacy for students, especially those who have an affinity for technology.

You can be a part of supporting Jerry’s legacy at SWC through a donation to the scholarship fund. Here's how:
- Contribute through payroll donation - even $5/month adds up when many are contributing
  Complete the payroll contribution form and return it to the SWC Foundation office (Room 12-103, Chula Vista Campus)
- Donate online with credit card - either a one-time or recurring donation
  Navigate to the General Donation Form and select “Other” under “Designation” and type in Jerry Gonzalez Scholarship
- Make a one-time donation with check
  Checks are made payable to SWC Foundation – Jerry Gonzalez Scholarship and mailed to SWC Foundation, Jerry Gonzalez Scholarship, 900 Otay Lakes Rd Room 12-103, Chula Vista CA 91910

Institutional Technology

Mission Statement

System Maintenance

What's New?

Connecting You To A Better Experience

Academic Technology

Applications & Software

Committees & Planning

Help Desk

Knowledge Base

MySWC

Network & Infrastructure

Safe & Secure IT

Get In Touch

Smart Classroom

Location

IT Help Desk

Michael Davis

Nickolas Comer

Let's get started.