ServiceNow

ServiceNow is an online system used to submit and track service requests. But, it's so much more than that! At SWC, we also use ServiceNow to automate tasks by communicating with external systems. Examples include enrolling students in Canvas courses, andadding events to the main College website calendar.

Requiring you to login with your MySWC Account allows us to not only complete your requests more efficiently (because we will already know who you are and where you are located), but also to eliminate requests from unauthorized persons outside our organization.

Yes! A direct link to ServiceNow is available by selecting the "Campus Apps" button on the top of your MySWC Portal page.

Yes! While submitting the IT Incident, the other person should select your name in the "Requested For" field on the request form, as well as indicate your Campus and Room in the appropriate boxes.

Yes! The homepage of ServiceNow (where you submitted your requests) will list all of your IT and Facilities requests in their respective boxes. Also, there is an "Orders" drop-down box located on the top header ribbon section of the homepage. Selecting individual requests will display relevant information, like its status and who it is assigned to.